PRIVACY POLICY
Summer Smooch ABN 51 213 430 156 is committed to protecting your personal information. This Privacy Policy sets out the details relating to your data relationship with Summer Smooch.
This Privacy Policy applies to products and services offered by us, and by using our services you agree and consent to the collection, use and disclosure of your information in connection with providing you our services. Summer Smooch operates this website from its offices in Australia. The laws of the State of New South Wales govern this policy.
We use Wix to power our online store. You can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy.
The types of personal information we collect and use information depending on your interaction and transactions with us, including:
Contact name and details
Payment and transaction information including type, bank and credit card details etc.
Delivery address or collection details
How we collect is via:
Placing an order on our website
Sending us an enquiry or providing us feedback
Joining our mailing list
Posting a review, rating or comment on our website or social media page, or other user generated content on one of our websites or Apps
We collect your personal information to provide, administer, improve and personalise our products and services, including:
to provide you with products and services
to improve our service operations to enhance your customer experience
to manage and work with our service providers to fulfil your request for products and services such as processing transactions and payments, delivering products and services, providing refunds and discounts
promoting and communicating Summer Smooch products and services through direct marketing, events and competitions, public relations and social media.
to communicate with you and perform research and statistical analysis, such as customer satisfaction and product and service improvement purposes, tailor products and promotional offers to you, usage behaviour and user experience for online and digital platforms to improve functionality and usability
to conduct investigative, fraud and loss prevention activities to protect Summer Smooch interests including protection of our staff, customers, suppliers and merchandise (including theft and fraud prevention)
to respond to your query, feedback or concerns
responding to and interacting with regulatory bodies and relevant government agencies
general planning and administration, and as other required or permitted by law
To collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.
We may monitor and record your communications with us for security, dispute resolution, and training purposes.
Sharing Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store. You can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Use of Cookies
A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
Direct marketing
By providing your address, email address and contact number to Summer Smooch you consent to Summer Smooch contacting you. We may send this information in a variety of ways, including by mail, email, social media, SMS, MMS, telephone. You may prefer to provide to us your personal email address or mobile number rather than, for example, an email address accessible by your work colleagues.
If we send you direct marketing or send you electronic marketing messages based on your consent or as otherwise permitted by applicable law, you may, at any time, withdraw your consent or opt-out by contacting our Customer Service team at summer.smooch@outlook.com.
Complaints, Enquiries, or Feedback
If you would like further information about how we manage your personal information, or if you have any queries relating to our Privacy Policy, or wish to lodge a complaint in relation to an alleged breach of the Privacy Act, please contact us at summer.smooch@outlook.com.
We may ask you to submit your complaint in writing. We may discuss and share your complaint with our staff and our service providers and others as required and appropriate.
All complaints received regarding your privacy will be dealt with fairly and in a timely manner considering all the circumstances of the complaint.
Updates to this Policy
Summer Smooch may amend this Privacy Policy from time to time without notice. You should check this page regularly to take notice of any changes. The current version will be posted on our website and a copy may be obtained by contacting us at summer.smooch@outlook.com
For information about privacy generally, you may visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.